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Q1. Where Is the SMEOCEAN Anchor-Chain Factory Located, and What Is Its Production Capacity?
A: Our partner factory is in Qingdao, China — a leading facility with:
Annual capacity: 50,000 tons
Grades: U2,U3,R3, R4, diameters 6-166mm
What this means for you: Because we're based in Qingdao, a world-class port city, your orders ship faster and at lower cost.
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Q2. Is the SMEOCEAN Anchor-Chain Factory ISO 9001 Certified, and What Other Approvals Does It Hold?
A: Yes. ISO 9001:2015 certified, plus type approvals from 10 classification societies: ABS, DNV, BV, CCS, LR, KR, NK, RINA, RMRS, IRS.
What this means for you: When you need certificates for a project, we send them immediately — no delays, no excuses.
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Q3. Does SMEOCEAN Have an R&D Department?
A: Our partner factory has a dedicated R&D team, but here's the real difference: our sales team speaks their language.
What this means for you: You don't have to explain your technical requirements to a non-technical salesperson, wait for them to "ask the engineer,"
then wait again. You talk to us — we understand, we answer, we move fast.
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Q4. Does SMEOCEAN Offer OEM, ODM, and Custom Services? A: Yes — OEM, ODM, full custom.
A: Yes — OEM, ODM, full custom.
What this means for you: Send us your drawing. Our technical sales team reviews it immediately, not next week. We spot potential issues early,
suggest improvements, and give you a solution — fast.
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Q5. What Is the Delivery Time? Do You Accept Expedited Orders?
A: Standard: 30-45 days after confirmation. Expedited: Yes — tell us your deadline and we'll tell you if it's possible.
What this means for you: No automated "30-45 days" robot answer. We actually check and give you a real response.
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Q6. How Are Payment Methods and Transaction Security Guaranteed?
A: T/T (30% deposit, 70% before shipment) or L/C at sight for qualified clients. All payments through formal banking channels with contracts and invoices.
What this means for you: We're a registered company. Ask for our business license, bank details, whatever you need to feel secure.
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Q7. Can You Provide Free Test Samples and Certificates?
A:Samples: Free for standard sizes (you pay shipping)
Certificates: Mill test reports with every order. Class society certs on request.
What this means for you: Want to test our quality and our responsiveness? Order a sample. You'll see both.
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Q8. How Are After-Sales and Quality Disputes Handled?
A: If there's a genuine defect (with evidence), we replace or compensate — fair and fast.
What this means for you: We've been in business since 2019 with no major disputes.
Why? Because we're technical. We catch problems before they become your problems.
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Q9. Can Packaging and Logistics Be Delivered Directly to Ports Worldwide?
A: Yes. Door-to-port: FOB Qingdao, CIF available to major ports.
What this means for you: Tell us your destination port. We handle the rest — packaging, docs, shipping. One less thing for you to worry about.
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Q10. What Makes SMEOCEAN Different From Other Anchor Chain Suppliers?
A: Simple: Our sales team are technical people.
Most suppliers: You talk to a salesperson who doesn't understand the product, then they "go ask the engineer," then you wait.
SMEOCEAN: You talk to us. We understand chain grades, class rules, custom requirements. We answer immediately.
We solve problems, not just take orders.That's the SMEOCEAN difference — technical sales, faster response, fewer mistakes.
